"Awesome experience buying here! "

Awesome experience buying here! I went to 6 other rug/carpet stores within 25 miles and found the Rug Gallery at Concord Mills to have the best prices by far, the best selection and exceptional customer service. Hayrullah (the owner) is incredibly helpful and completely no-pressure. He is very knowledgeable and helped me understand what I was looking at, how it was made and helped me find great natural material rugs for our home. I took advantage of the Summer Sale and saved so much I'm almost feeling guilty, since I've looked for weeks for the rugs I got from him, but was ready to pay much more. I always like to support local shop owners but when you're looking at a larger purchase, often their prices can't compete with the big stores. Not the case here. I even ordered another rug from him to match the ones I bought since the prices were so awesome! Tea and fruit in the lounge area is a nice touch, and the friendly, relaxed atmosphere is a welcome change from lots of other stores who either ignore you or assault you with sales people. What a great, friendly, easy buying experience! I would highly recommend coming here and taking advantage of their sale prices and great selection.
Area Rugs
5 / 5 stars

"already recommended them to two friends"

Hayrullah and Yaser were both very helpful without being pushy. They showed us how to see if a rug came in different sizes and how to mark the rugs we might be interested in (so that we could find them again as we moved through the store) and then left us to do just that. The store itself is a manageable size, not huge or overwhelming. We were not sure if a particular rug we were looking at was the right size or color, and we really appreciated that they let us take it home to see if it worked. We then ordered the color we wanted along with a couple of runners and pads. Everything was in about a week later, as they said it would be. I have already recommended them to two friends and will go back myself when looking for rugs.
Area Rugs
5 / 5 stars

"finding a great rug at a great price"

Great experience for us and well worth the extra time and miles to go there. We received superb help from the owner finding a great rug at a great price. We will go there first when we need another rug. The great service really made our day - thanks!
Area Rugs
5 / 5 stars

"pleased with the inventory and customer service"

This is a must visit gallery if you are in the market for some beautiful rugs for your home. We were pleased with the inventory and customer service of Rug Gallery. Yaser and Hyrolla could not have been more helpful during our selection process. They listened to our needs, offered many selections and helped us load our purchase into our vehicle. Rug Gallery is the only place we needed to go for our rug needs.
Area Rugs
5 / 5 stars

"great selection of rugs"

Love love love Rug Gallery! They have a great selection of rugs, but more then that, their customer service is amazing! It's rare to find such great customer service these days. The prices were great too. Will always shop here when I need a rug. Cannot recommend enough!
Area Rugs
5 / 5 stars

"helping me with a design plan"

 I had already shopped at almost every rug dealer in Charlotte when I found the Rug Gallery and I'm so glad I found this business. From the beginning they worked with the budget I had allowed. I was treated so well by the owners of the Rug Gallery. I moved into a house full of hardwood floors and needed to integrate different colors of rugs from room to room in a multitude of sizes. The owners spent lots of their time helping me with a design plan and considered the amount of traffic each piece would get in determining the quality I needed. They special ordered specific sizes for me and kept me informed on the delivery schedule. They even worked their magic on capping and seaming a special runner to the specific size I needed. The owners at the Rug Gallery were very professional and I would recommend them to anyone.
Area Rugs
5 / 5 stars

"the difference came with the service"

My wife and I were looking for a new Dinning Room rug and a friend had recommended Rug Gallery. Upon entering the showroom it looked like any other rug showroom but the difference came with the service we received from Yaser and Harry. After inquiring what our needs were they went to work finding the style and color of rug we were looking for. Three choices were located. It was recommended that we take all three home and look at the rugs in the room with the lighting in our house. This was a huge benefit as the rug we thought would be the best turned out to be 2nd or 3rd in the ranking and we were able to make the correct choice the first time. We could have not asked for better service and would highly recommend shopping at Rug Gallery. An added bonus is they are very competitive on their prices!
Area Rugs
Date published: 05/07/2015
5 / 5 stars

This is our "go-to" rug store!

Great Service! Great Selection! Great Prices! This is our "go-to" rug store! We purchased a beautiful rug and I couldn't be more pleased! Thank you Rug Gallery for taking the time to help us find the perfect rug!
Area Rugs
Date published: 03/20/2015
5 / 5 stars

"extremely professional, helpful, and knowledgeable"

Yaser was extremely professional, helpful, and knowledgeable. My wife and I had a hard time deciding exactly which rug was for us. Yaser did not pressure us into anything, conversely he allowed us to take several of the rugs home to try them out and decide exactly which ones were perfect. Once we decided he gave us an undeniably fair price! I would recommend this company to anyone looking for fantastic service and great quality rugs!
Area Rugs
Date published: 02/25/2015
5 / 5 stars

"Couldn't ask for better service"

Yaser and Harry at Rug Gallery were great! They helped us through the process, followed up and contacted us when they said they would. Couldn't ask for better service or better, well priced rugs. Great selection.
Area Rugs
Date published: 01/30/2015
5 / 5 stars

"I will shop here again for sure!"

Great selection of rugs, reasonable prices. Service was friendly and personal. I will shop here again for sure!
Area Rugs
Date published: 01/27/2015
5 / 5 stars

"will definitely return"

These guys offered great service and very friendly. Helped us w/ both rugs and runners. Ended up even buying runner and installation for a staircase. They offered a turn-key option. Yaser was very helpful thru the process -- will definitely return for any future needs.
Area Rugs
Date published: 10/27/2014
5 / 5 stars

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