Return Policy

Every product has a 14 day return policy.

Items eligible for return must be: 

Sent to us within 14 days of the date it was delivered.
Sent to us in the same condition that it was delivered.
Sent back to the originating warehouse address.
Online sales are not returned to the store.
Return shipping fees are the responsibilities of the customer.

Hours of Operation:

Monday- Saturday:  10:00 am to 7 pm EST
Sunday: 12:00 pm to 5 pm EST

Damaged or Missing Items

If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem.

Contact Info:

E-mail Us:
Call Us:  (704) 979-RUGS